Returns & Refunds Policy for Herbsciences Ayurveda
At Herbsciences Ayurveda, we strive to ensure your satisfaction with our herbal and ayurvedic products and classical ayurvedic medicines. If you are not completely satisfied with your purchase, we offer returns, refunds, or exchanges subject to the following terms and conditions:
1. Eligibility:
1.1. You may be eligible for a return, refund, or exchange if:
1.2. To be eligible for a return, refund, or exchange, you must notify us of the issue within 7 days of receiving the product. We may request photographic or videographic evidence or other documentation to support your claim.
2. Return Process:
2.1. To initiate a return, please contact our customer service team at info@herbsciences.in or +91-88513-39411 to request a return authorization (RA) number.
2.2. Once you receive your RA number, securely pack the item(s) you wish to return, including all original packaging and any accessories, and ship them to the address provided by our customer service team.
2.3. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or damaged product).
3. Refund Process:
3.1. Upon receiving and inspecting the returned item(s), we will process your refund or exchange as follows:
3.2. Refunds may take 6-7 working days to appear in your account, depending on the processing time of your payment provider.
4. Non-Returnable Items:
4.1. Certain items are not eligible for return, refund, or exchange, including:
5. Damaged Shipments:
5.1. If your order arrives damaged or tampered with, please notify us immediately and provide photographic or videographic evidence of the damage. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
6. Customer Satisfaction:
6.1. Your satisfaction is our top priority, and we are committed to providing excellent customer service. If you have any questions or concerns about our Returns & Refunds Policy, please contact our customer service team for assistance.
7. Contact Us:
7.1. If you need assistance with a return, refund, or exchange, please contact our customer service team at +91-88513-39411.
Last Updated: 15-04-2024
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